Unleash your teams with a cloud based contact centre designed to meet the needs of new and emerging call centres and is fully work from home ready.
Enjoy the features, tools and integrations you need to create the experiences to improve sales and customer services.
Use your clients favourite platforms with a full omni-channel solution.
Perfect for the startup or small team contact centre
No minimum order size, per seat billing (only billed for capacity, not per agent) and month-to-month contracts.
Work from home ready
Designed with remote work in mind, agents can make and receive calls via the WebRTC phone in their browse, or on their mobile or landlines.
Improve the client experience with Sticky Agents
Sticky Agents bind the caller to the agent and should they call again, the system will attempt to connect them to the same agent again.
Skills based routing
Help your client receive great service by ensuring they are routed to the agent best suited to resolve their query.
The right dialing strategy makes all the difference to the success of your contact centre so we include access to all our dialers at no extra cost.
Agents manually enter the clients number to make a call.
The agent is presented with information about the prospect or customer and triggers or declines the call with the click of a button.
Auto Dialers initiate calls to contacts stored in the database or CRM at a rate set by a dial ratio which estimates when an agent is expected to be available. When successfully connected the call is connected to a wafting agent.
Progressive Dialing provides the benefits of automatic dialing while ensuring each connected outbound call is delivered to an available agent. This dialer only dials when agents are ready, ensuring an increase in contact rates and a decrease in abandoned calls..
A Predictive Dialer is an ideal tool for businesses with large databases. The dialer anticipates when to place next call based on the number of agents and based on the stipulated average talk time, it adjusts its calling pattern
Promotional Dialers broadcast audio clips by calling to customers for promotional purposes. Promotional campaigns are created in the system and can be scheduled by a job.
Engage your clients on the platforms they already use
Full Omni-Channel platform
Use Calls, Video, Email, SMS, WhatsApp, WebChat, Facebook, Facebook Messenger, Instagram and Twitter in your contact centre
Go Social with your contact centre
Merge social media with your sales and support process and create experiences that delight clients and improve sales.
Secure multi-channel engagements
All omni-channel communication is recorded, trackable, can be monitored and reported on.