Category: Articles

Civil unrest comes into focus once again with a proposed national shutdown.

From lead to order, tracking and automating the various steps, manage activities via the shared calendar and tasks defined also from a mobile terminal with the Sales Processes

Are your clients and agents complaining about poor quality calls?
See how a noise map helps you find the culprits.

Regardless of whether your staff work in crowded and noisy environments such as call centres, on the road or from home offices, your clients expect crystal clear calls when dealing with your team. 

As South African businesses welcome in the New Year, the second coronavirus wave and the reintroduction of new restrictions present serious challenges in getting back to work.

Looking for a way to increase improve service and customer satisfaction? Implement Sticky Agents in your contact center today and bring a more personal experience to your client

The power and flexibility of modern cloud-based contact centre solutions has allowed agents with access to high speed internet to continue working remotely during the massive Covid-19 disruptions.