Looking for a way to increase improve service and customer satisfaction? Implement Sticky Agents in your contact center today and bring a more personal experience to your clients.
Sticky Agent routes your caller back to the same agent that they dealt with before.
Clients are more likely to trust and do business with someone they know which allows you to
- Improve query resolution times
Clients report better services experiences if the query is resolved by a single agent who is familiar with their background and can resolve their issues faster.
- Improve sales conversion rates
Sale become easier if the sales process all happens with the same agent. This builds trust and improves conversion rates.
- Provide service consistency
When the same agent speaks to the customer, they are responsible for that customer’s experience and are more liable to meet their commitments.
Talk to our team about how Future Proof can assist you today to increase sales, improve service and build better relationships with Sticky Agents.